Privacy Policy

Effective date: 1 August 2026

{{hotel_name}} ("the Hotel", "we", "us") is the controller of the personal data you provide when booking on this website. This policy explains what we collect, why, and your rights.

1. Data We Collect

We collect the information you provide to make and manage your reservation: your name, email address, phone number, nationality, stay dates, and booking preferences. Payment card details are collected and processed directly by our secure payment provider and are not stored on our servers in full.

2. Why We Use Your Data

We use your data to confirm and manage your reservation, communicate with you about your stay, process payments and refunds, comply with legal obligations, and — where you have consented — to send you offers.

3. Legal Basis

We process your data to perform our contract with you (your reservation), to comply with legal obligations, for our legitimate interests in operating the Hotel, and, for marketing, on the basis of your consent.

4. Retention

We keep your booking data for as long as necessary to provide your stay and to meet legal, tax, and accounting requirements, after which it is securely deleted or anonymised.

5. Your Rights

Subject to applicable law, you have the right to access, correct, delete, or restrict the processing of your personal data, to object to processing, and to data portability. To exercise these rights, contact us using the details below.

6. Sharing Your Data

We share your data only as needed to deliver your stay: with our payment provider to process your payment, and with the systems used to manage reservations at the Hotel. We do not sell your personal data.

7. Security

We use encryption and access controls to protect your data. Payments are handled by a PCI-DSS compliant provider.

8. International Transfers

Where data is transferred outside {{hotel_country}}, we ensure appropriate safeguards are in place in line with applicable data protection law.

9. Contact

For any privacy questions or to exercise your rights, contact {{hotel_name}}:

Email: {{hotel_email}} Phone: {{hotel_phone}}